I need to Cancel my account, site, domain , etc to avoid further charges.
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The site just keeps me looping all over, pages but does not provide an option to erase my credit card info or to cancel my subscription. Please help.
The blog I need help with is: (visible only to logged in users)
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What is the URL of this domain that you want to cancel please?
Refunds are time limited. WordPress.com provides a 30-day refund on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers. See http://en.support.wordpress.com/my-upgrades/#canceling-upgrades
Note: It takes from 1 – 2 weeks for the refund to be received.See here:
Dashboard > Store > My Upgrades
http://en.support.wordpress.com/my-upgrades/Dashboard > Store > Billing History
http://en.support.wordpress.com/Billing-History/Provided you are logged in under the same username account that purchased the upgrade, and you are within the allowed time frame for refunds, you can cancel and request a refund from your dashboard > Store > My Upgrades. You can also disable auto-renew there.
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That is the site that I payed a year ago and I don’t want to get charged again for it.
I am logged with the account that purchased the “site”, but in my billing history I don’t have any upcoming charges, still I need to be sure I won’t be charged again.
Thanks for helping me
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Thanks for providing that information for Staff. I tagged this thread for their assistance. Please subscribe to it so you are notified when they respond. To subscribe:
1. Look in the sidebar of this thread and find the subscribe to topics link.
2. Or look below the comment box for this: _ Notify me of followup posts via e-mail -
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It looks like you may have more than one account. The domain you mentioned is registered under a different account and is set to automatically renew on January 10th.
In order to change this, you’ll need to log into the correct account and visit the links timethief provided.
Let me know if I can help further!
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Hello Shawna, thank you for replying.
The site was created by a friend and by myself, now that you mention that the site might be under another email, it makes sense since we created an email using both our names or last names.
My name is Rafael Jasso, and my friends name is Guillermo Mauleón. The email should be a combination of those names, but to be honest, since we haven’t used the site basically since we created it, we forgot what the email was, and of course we won’t even remember the password.
What I can use to identify is the credit card used for payment, since it was my credit card and I can validate all information for that.
Please advice Shawna, we are running out of time to avoid the auto renewal.
Thanks!
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Shawna, I believe we were able to disable the auto renew charge for our site, we searched for the email of the site admin and were able to do so.
Thanks for the help.
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Yep! Auto renew has been disabled! Let me know if there’s anything else I can help with. :)
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@kristinewallace35
If you wish to contact Staff about the charges you see on your statement, please use this form (which works even when the main contact form is closed): http://en.support.wordpress.com/contact/?whywasi=charged -
@kristinewallace35 – As timethief mentioned, using our contact form is the easiest way to get staff attention quickly. Its also usually a good idea to open your own thread either through our contact form or in the forums:
https://en.forums.wordpress.com/?new=1
Lucky for you, I was just running through my old threads, so I can take care of this for you right now. Are you looking for a refund on the Premium plan for intheblackwithkristinewallace.wordpress.com that recently renewed?
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Great! I’ve refunded your Premium upgrade. It normally takes around a week for a refund to appear on your bank statement.
https://wordpress.com/me/billing-history/
Please let me know if there is anything else I can help with!
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