I need to cancel this domain – please cancel ik-spa.com and refund renewal of $18

  • Unknown's avatar
    iinnerknowledge21dayprayer · Member ·

    I cannot find which of my accounts under which I am being billed for the domain name: https://ik-spa.com, but I am paying $18/month on my credit card on file, and I cannot find which wordpress site has ownership of the domain–I set up an account for a client and then they took over the design and posting of the site. My purchase of the domain rights in 2018 was originally only for 1 year but I continue to be charged, even after removing what I thought was the only recurring charge of $48 annual subscription (in 2020) from another wordpress username that I have used for this work, (email visible only to moderators and staff) I have been corresponding on this issue with customer service via the forum because I had canceled the paid subscription account. Please cancel this domain name and refund my $18 for this year’s renewal. I have heard from the original site owner that she wanted me to take it down in 2018. If you do not refund the $18 to my billed VISA card I will challenge the charge with my bank and seek a refund, that way. I am writing this on Mon. Aug. 8, 2022, and your team and I have been trading correspondence about how to transfer or close a domain since I first discovered the annually recurring $18 charge this month. Thanks in advance for your assistance–Craig C.

    WP.com: Yes
    Correct account: Unknown

    The blog I need help with is: (visible only to logged in users)

  • supernovia · Staff ·

    Hey there, we’ll be glad to help you sort this out.

    I am paying $18/month on my credit card on file

    I don’t see the charge on this account, or other correspondence on this account with staff, but for what it’s worth, typically domains are just $18 per year. If you’re seeing a monthly $18 charge, it’s likely not a domain.

    Can you use the secure form at https://wpchrg.com to locate the charge? Once you’ve done that, you’ll have an option to contact support. That will go straight to billing. If you have previous tickets under another username, please mention those to the billing team as well.

    If you know how to log into the correct account, too, that will help. It is still active. Here’s how to regain access if needed:
    https://wordpress.com/support/account-recovery/#account-recovery-form

  • supernovia · Staff ·

    Ah: I was able to find the thread from yet another account:

    https://wordpress.com/forums/topic/unspecified-billing-for-18-this-month-what-is-that-for-can-i-get-that-service-cancelled-and-a-refund/

    Let’s try to work in a single thread just to reduce confusion. I’ll close this one out. Cheers :)

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