I need to change my domain within refund period

  • Unknown's avatar
    lucakasumovich · Member ·

    I cant get through to an actual person to change my domain I don’t want to cancel on the website it because then Ill get charged to make a new one so I need to get in touch with someone.

    WP.com: Yes
    Jetpack: No
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    saadahsan · Member ·

    Hello there,

    Thank you for reaching out to us about changing your domain name within the refund period. We understand that sometimes adjustments are necessary, and we’re here to assist you.

    To proceed with the domain name change within the refund period, please contact us as soon as possible using this link: https://wordpress.com/help/contact. Our support team will be ready to help you throughout the process.

    Within the refund period, you have the option to get in touch with us, and we’ll gladly assist you in canceling the current domain and registering another domain at no additional cost. As mentioned in our support documentation here:

    WP
    Domains » Change a Domain Name
    in WordPress.com Support
    2 min read
    If you misspell a domain or change your mind about the domain you have registered with your site, you have some options to change it. While it’s not possible to directly edit the name of an existing domain, you can register a new domain to replace it. The cost and process of changing the domain depends on how long ago you registered it. This guide will help you learn the best action to take.

    Don’t hesitate to reach out to us through the provided link, and we’ll make sure your domain change goes smoothly and meets your satisfaction.

    Thank you for choosing WordPress.com, and we look forward to assisting you with the domain name change!

  • Unknown's avatar
    dragstor · Member ·

    Hi there, @lucakasumovich! 👋🏼

    I cant get through to an actual person to change my domain I don’t want to cancel on the website it because then Ill get charged to make a new one so I need to get in touch with someone.

    Since you just registered your domain (July 27), canceling and registering a new one is possible given that 96 hours did not pass yet, meaning the domain is within the refund period:

    WP
    Refund a Purchase
    in WordPress.com Support
    3 min read
    WordPress.com is happy to issue refunds for purchases within our refund timeframes. You can cancel most purchases directly from Upgrades → Purchases in your WordPress.com dashboard. How to Get a Refund You can refund eligible WordPress.com purchases by visiting your Account profile page, through your avatar in the top right corner of your WordPress.com account. The profile picture on

    After logging in to your WordPress.com account from your dashboard, click on the question mark icon (2nd from the right), click on the “Contact support” button (top-right), and choose the “Email” option from the list:

    Please do it as soon as possible, and we’ll get back to you promptly 😊

    —-

    @saadahsan — We appreciate your volunteering and replies to the users! ⭐️

    However, in situations like this, where urgency is the key, please add the modlook tag to the thread and inform the OP that Staff help is on the way.

    Kindly refrain from providing any information that might be misleading to the OP to avoid confusion.

    I suggest reading the WordPress.com Volunteering guide:

    WP
    WordPress.com Volunteers
    in WordPress.com Support
    6 min read
    The WordPress.com Forums are a great place to get support for your own site, but did you know that it is also a great place to help others? The WordPress.com Forums represent an active community of WordPress.com users. While staff members are active in the forums, there are a lot of volunteers ready and willing to help as well. Many of the Forum volunteers are veteran WordPress.com users, bu

    Thanks! 🍀

  • Unknown's avatar
    saadahsan · Member ·

    Thank you @dragstor, for reminding me.

    My sincere apologies for forgetting to tag the moderator in my previous post. I was hoping for a fast response, but my mistake caused a delay.

    I’ll make sure to tag moderator next time responding to refund problem. Sorry for any inconvenience caused.

    Thanks for understanding.

  • Unknown's avatar
    dragstor · Member ·

    It’s absolutely fine! Thank you for acknowledging ⭐️

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