I need to close my account…

  • Unknown's avatar
    bridgette2004 · Member ·

    I need to close my account and get my money back, but I want to make sure I can use my domain (bought from GoDaddy) on my new website on another platorm, im not sure what the right steps are to go about this!

    p.s. – its not that I don’t like WP, it is just too hard for me to use because I am a beginner.

  • staff-mckluskey · Staff ·

    Hi there!

    There are no WordPress.com sites under your account, I’m afraid that your site is not hosted with us. It is a site using the open-source WordPress software (from WordPress.org) but hosted elsewhere.

    Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers. You can read more about the differences between WordPress.org software and WordPress.com here:

    WordPress.com vs. WordPress.org

    You will want to reach out to your host to get help with that.
    You can also post to the community forums here: https://wordpress.org/support/forums/

    http://wordpress.org/support/ is also a great resource for sites using the open-source WordPress.org software.

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