I need to contact by the help center.

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  gsavelli · Member · Jan 23, 2024 at 1:01 pm

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  I do not understand what is happening. My web site http://www.giannisavell.com has been created with a wordpress template. It is hosted by ww.aruba.it. It’s been working for years. I receive regular email from wordpress about upgrades. From what I understand there has been an uopgrade during last year. There are problems wuth the site appearence. I cannot log in in the admin section. As I try to log in the answer is the user email is wrong. I realized that doday I have registered a new account with the same email address in a different Word Press’ site section.
  I don’t really understand what to do, Please contact me.

  Self-declared URL: http://www.giannisavelli.com
  Jetpack: Unknown
  WP.com: Unknown

  The blog I need help with is: (visible only to moderators and staff)

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  gsavelli · Member · Jan 23, 2024 at 1:31 pm

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  The correct address is http://www.giannisavelli.com/

  I need to be contacted by Word Press personnel. I cannot share sensitive information with the Forum.

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  staff-doublebassd · Staff · Jan 23, 2024 at 2:04 pm

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  Hi there,
  
  Unfortunately, we cannot assist because http://www.giannisavelli.com/ is not on WordPress.com but as you mentioned, is a self-hosted WordPress.org site hosted with Aruba.

  To clarify:

  • WordPress.com is a managed host platform that offers WordPress in a pre-customized server environment already set up for you to build your site. Hosting with WordPress.com is free, and the server, security, updates, and site optimization are all handled by us. We offer free and paid plans that provide additional features for your site based on your needs (plugins, custom themes, etc). You also have access to professional assistance via Happiness Engineers to address any issues you encounter.
  • WordPress.org is a self-hosted platform, meaning you download the WordPress software and install it on a web server from a host of your choosing (Go Daddy, Bluehost, Hostgator, etc.). You have to pay the host when you’re self-hosting, and the server, security, updates, and site optimization are all handled by you. This gives you more flexibility and control of your plugins, themes, and code, but also more responsibility to ensure those things are operating correctly.

  Our support page dives more into the differences:
  
  https://en.support.wordpress.com/com-vs-org/
  
  We welcome you to consider moving your site to WordPress.com, as we’d love to further help you. However, since you’re on a self-hosted platform, we do not have direct access to your account and therefore can’t directly address your issue.

  I recommend contacting Aruba, as they would be better positioned to assist you since they have access to your account. Also, the open-source forum community is always available and prepared to help users with self-hosted sites:

  https://wordpress.org/support/forum/how-to-and-troubleshooting/

  Hope this helps.