I need to contact someone ASAP

  • Unknown's avatar
    pinkdiamondhair · Member ·

    My card keeps getting charged please contact me asap WordPress, I have tried several times to stop it but it keeps charging- please reach out to me today.

    (redacted by staff)
    (email visible only to moderators and staff)

    WP.com: Yes
    Jetpack: No
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    staartmees · Member ·

    You already got answered 4 months ago but you never followed up – https://wordpress.com/forums/topic/charged-my-card-2/

  • staff-doublebassd · Staff ·

    Hi there,

    I would be happy to assist you in canceling and refunding your purchase. However, the upgrade you purchased is not associated with the account you contacted us from. To confirm ownership, post in this thread under the username/account that purchased the upgrade. Then, I can look into refunding the subscription purchase.

    If you aren’t sure about the charge on your bank statement, you can fill out the form at http://wpchrg.com. It will help you find the correct account and what you were charged for. You can also reach out to billing support there directly.

    Let me know if you have any questions.

    Thanks!

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