I need to contact technical support regarding my website that has just dissapeared. I cannot connect to my account

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  aniayoga · Member · Jan 21, 2019 at 12:49 am

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  How can I contact technical support. My WordPress website has just dissapeared and I cannot open the link. WordPress does not recognize my email, login nor password

  The blog I need help with is: (visible only to logged in users)

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  shubhamgmath · Member · Jan 21, 2019 at 1:02 am

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  Hi aniayoga

  Can you please confirm your site URL once?

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  aniayoga · Member · Jan 21, 2019 at 1:04 am

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  Hi
  what do you mean by confirming my URL? My website you mean?

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  shubhamgmath · Member · Jan 21, 2019 at 1:09 am

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  Yes is it http://aniayoga.wordpress.com/ or any other site you need help with

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  aniayoga · Member · Jan 21, 2019 at 1:11 am

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  It’s aniamechlinska.com

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  shubhamgmath · Member · Jan 21, 2019 at 1:12 am

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  Hi aniayoga

  Your site aniamechlinska.com is using WordPress.org software which is hosted on another host. So WordPress.com forum is not the right place to get the solution for your question.

  You can post your question in WordPress.org forum:
  https://wordpress.org/support/forums/

  For more information here is the support documentation link below:
  https://codex.wordpress.org/

  WordPress.com forum helps the sites hosted on WordPress.com only

  WordPress.com and WordPress.org are both different platforms, you can find more information for this here:

  WordPress.com vs. WordPress.org

  You’ll need a free WordPress.org account to post – if you don’t already have one, you can register here:
  https://wordpress.org/support/register.php

  Hope this helps

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  aniayoga · Member · Jan 21, 2019 at 1:14 am

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  Oh Ok. Thank you so for your prompt assistance. I am now trying to figure this out with my website provider. Have a nice rest of the night

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  shubhamgmath · Member · Jan 21, 2019 at 1:16 am

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  You’re Welcome

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  aniayoga · Member · Jan 21, 2019 at 1:41 am

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  I am sorry to bother you again but the company that hosts my website has just told me that the error is from WordPress side. Mean they could connect me to your support if I pay extra for website backup. I am really confused now.

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  shubhamgmath · Member · Jan 21, 2019 at 1:43 am

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  Hi aniayoga

  You can post your question in WordPress.org forum:
  https://wordpress.org/support/forums/

  For more information here is the support documentation link below:
  https://codex.wordpress.org/

  WordPress.com forum helps the sites hosted on WordPress.com only
  

  WordPress.com and WordPress.org are both different platforms, you can find more information for this here:

  WordPress.com vs. WordPress.org

  Hope this helps.