I need to contact the billing team

  • Unknown's avatar
    dongjoonchoe · Member ·

    I was charged for a domain I canceled and removed my card so that it should not have been charged again. I already checked my Manage purchases tab and billing history. I no longer want this website.

  • supernovia · Staff ·

    Hi @dongjoonchoe, no worries, we can help with a refund. We do need you to log into the account that’s associated with the upgrade, though. Can you log out, then log in again using the email address that received purchase notifications and what not? That’s the one you’ll need to use to access the site. Here’s how you can recover access if needed:

    Recover Your Account

    If you’re having trouble with that, can you please send a link to the site?

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