I need to contact the 'Happiness Engineers', but the link is not working.

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  birdsfoottrefoil · Member · May 6, 2017 at 7:07 am

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  I can’t access the Stats page or any others, everything has to go through the WP Admin page.

  The blog I need help with is: (visible only to logged in users)

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  otpidusprime · Member · May 6, 2017 at 10:30 am

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  Hi there,
  Since you want to reach someone from the Staff.

  I am tagging this question with the modlook tag on the Tags section of the sidebar, so that this thread gets the staff’s attention.

  If you wish to reach the moderator staff directly for your future questions, just add the modlook tag in the Tags section.

  Read about the modlook tag here: https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question

  You can also subscribe to this topic by clicking on the “Subscribe to Topic” link on the sidebar to get email notifications whenever someone posts an answer to this thread.

  Thanks! 🙂

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  birdsfoottrefoil · Member · May 6, 2017 at 10:50 am

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  Thank you.

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  kokkieh · Staff · May 7, 2017 at 11:02 am

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  Hi there,

  Can you please tell me exactly what browser and browser version you’re using?

  http://supportdetails.com/

  Have you tried clearing your browser cache and cookies?

  Browser Issues

  Please make sure you have JavaScript enabled in your browser:

  http://enable-javascript.com/

  Can you please check if you’re able to load the pages if you use a different browser?

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  birdsfoottrefoil · Member · May 7, 2017 at 11:20 am

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  Thanks so much for getting back to me.

  When I clicked on the link: supportdetails.com
  it tells me that the Web Browser is Safari 10.1
  Browser size is 1290 x 729

  Javascript is enabled

  No, I haven’t cleaned the Browser Cache and Cookies.

  How do I use a different Browser? I just tried via Google and still couldn’t load the Stats Page, but I’m not sure if that is what you mean.

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  kokkieh · Staff · May 7, 2017 at 11:27 am

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  No, I haven’t cleaned the Browser Cache and Cookies.

  Can you please do that?

  How do I use a different Browser? I just tried via Google and still couldn’t load the Stats Page, but I’m not sure if that is what you mean.

  Google is a website. Safari is a browser, and other browsers include Chrome, Firefox and Opera.

  https://browsehappy.com/

  Please try downloading one of those and see if you can load the pages. If you still can’t load them, the problem is most likely with your connection. In that case, please try resetting your modem/router by disconnecting it from the power for a few seconds.

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  birdsfoottrefoil · Member · May 7, 2017 at 11:50 am

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  I clicked on Safari in ‘Browser Issues’ and it gave a link to clear the cache in 6 thru 8, but not 10.1.Should I still click on it or not?

  I turned the Router and computer off, left them for a few minutes and turned them on again but no change – I still can’t access any site information or Help links unless I go through WP Admin.

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  birdsfoottrefoil · Member · May 7, 2017 at 12:00 pm

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  Should I do a ‘Force Refresh’?

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  birdsfoottrefoil · Member · May 7, 2017 at 12:00 pm

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  I just tried using my iPad and all works ok on that.

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  birdsfoottrefoil · Member · May 7, 2017 at 12:00 pm

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  The Web Browser on the iPad is Safari 9.

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  kokkieh · Staff · May 8, 2017 at 8:57 am

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  The instructions for clearing the cache in Safari 10 is exactly the same as for Safari 9.