I need to delete a theme so I can delete the site

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  melissaainslie · Member · Mar 3, 2017 at 5:14 pm

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  I am trying to delete this site, but I get the following message ‘Premium Upgrades
  You have active premium upgrades on your site. Please cancel your upgrades prior to deleting your site.’ When I click Manage Purchases, it just shows me a theme we purchased with no link to delete or cancel. Please remove it so I can delete this site since this company is no longer in business.

  The blog I need help with is: (visible only to logged in users)

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  fstat · Staff · Mar 4, 2017 at 10:08 am

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  Hi there,

  Please follow these instructions on how to remove the premium theme:
  https://en.support.wordpress.com/manage-purchases/#canceling-upgrades

  If you’re still having trouble removing the theme add the tag modlook to the sidebar of this topic to notify the support staff for further assistance.

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  melissaainslie · Member · Mar 6, 2017 at 3:59 pm

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  Thanks for the response, but there is no cancel button anywhere under purchases since the theme never expires.

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  gemmacevans · Member · Mar 6, 2017 at 5:01 pm

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  Hi melissaainslie,

  I’ve removed the Premium Theme from your account — you should be able to delete your site now.

  Let me know if you have any problems!

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  melissaainslie · Member · Mar 6, 2017 at 5:04 pm

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  Thanks – it worked!

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  gemmacevans · Member · Mar 7, 2017 at 9:44 am

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  You’re welcome! :)