I need to discuss my account with someone

  • Unknown's avatar
    swagstails · Member ·

    My account should be closed and I am unsure why payments have been taken.

    The blog I need help with is: (visible only to logged in users)

  • staff-mckluskey · Staff ·

    Hi there!

    All our plans, by default, renew every year so, since you’ve not canceled them, this is why you were charged for the renewal.

    We’re happy to refund your purchase though I can see you’ve opened a dispute a few months ago and we’re not able to do anything when it’s still under a review. Please bear in mind that these may take a long time to be resolved.

    If you are able to cancel the dispute, let us know so we can issue a refund, otherwise, you’ll want to wait until the dispute is solved.

    Here’s more information about this:

    Chargebacks and Disputes

  • staff-zinnia · Staff ·

    Once you’re able to have the dispute cancelled we can process a refund directly. Our refund will take about 10 days to reach you. Leaving the dispute in place, will eventually result in a refund but it typically takes several months.

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