i need to know the FTP credentials

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  dhineshkumar17 · Member · Mar 27, 2019 at 4:02 am

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  I have been blocked from logging into my site by jetpack. I have to make changes in wp-config.php. In order to access that file I need to know the FTP credentials and Host name.

  The blog I need help with is: (visible only to logged in users)

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  pritamahire · Member · Mar 27, 2019 at 4:06 am

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  Are you saying you are not able to access wp-admin dashboard ?

  1) Do you have an access to cPanel ? As you can change it from there as well.

  2) Or you can create FTP account from cPanel and access wp-config.php file to edit it.

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  darciemg · Staff · Mar 27, 2019 at 4:08 am

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  The hosting company you are using is Bluehost, and so you will contact them for FTP details. Please reach out to your hosting company.

  https://www.whois.com/whois/madrasvaasi.com

  Here’s a bit about the differences between WordPress and WordPress.com- https://en.support.wordpress.com/com-vs-org/

  Hope that helps!

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  dhineshkumar17 · Member · Mar 27, 2019 at 4:20 am

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  Hi pritamahire,
  I have an access to cPanel. Could you please elaborate how can I edit in cPanel as I am beginner.

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  darciemg · Staff · Mar 27, 2019 at 4:22 am

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  I’m sorry, cPanel edits are outside the scope of this forum. You’ll want to use the forums at https://wordpress.org/support/ for any support on managing your site. The Jetpack specific forum is here: https://wordpress.org/support/plugin/jetpack/

  Hope that helps to point you in the right direction!

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  dhineshkumar17 · Member · Mar 27, 2019 at 4:25 am

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  Hello darciemg,
  Thanks for your information.