I need to pay for my domain

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  sabina871d46355b · Member · Aug 17, 2022 at 1:04 pm

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  Hi I am getting renewal mails to pay for my domain but it is not coming up. What do i do?

  I don’t have a site with WordPress.com yet

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  staff-ozmodiar · Staff · Aug 17, 2022 at 4:51 pm

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  Hi,

  What is the domain you are trying to renew? We’ll be happy to take a look and see if we can help.

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  sabina871d46355b · Member · Aug 17, 2022 at 5:15 pm

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  its:

  knowtoglow.com

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  staff-ozmodiar · Staff · Aug 17, 2022 at 10:57 pm

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  Howdy,

  The issue is that the WordPress.com user account you are posting from is not the owner of the domain you are trying to renew. This typically happens when you’ve ended up with a second WordPress.com user account and that second account is the one that owns the site. You’ll need to log into THAT user account in order to make any changes.

  If you do not have access to that second account, here are a few options:

  Account recovery overview – https://wordpress.com/support/account-recovery/
  Lost password tool – https://wordpress.com/wp-login.php?action=lostpassword
  Account recovery form – https://wordpress.com/wp-login.php?action=recovery

  Finally, even if you do not have access to the correct account, if you have your payment information you can use our “Why was I charged?” tool. It was built for situations such as this:

  Why was I charged?

  Let us know if anything is unclear or you have any further questions.