I need to point the web address ststephensut.org to a different website provider.

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  mhball2000 · Member · Jun 20, 2022 at 4:38 pm

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  I need to point the web address ststephensut.org to a different website provider. How can I unlock it from wordpress to do this, and who is the domain provider?

  WP.com: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  staff-ozmodiar · Staff · Jun 20, 2022 at 8:28 pm

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  Hi,

  Here is a support document that will explain how to do that.

  https://wordpress.com/support/move-domain/change-name-servers/

  However…

  I’m not seeing any upgrades associated with the WordPress.com user account you are posting from. This typically happens when you’ve ended up with a second WordPress.com user account and that second account is the one that owns the upgrade. You’ll need to log into THAT account in order to make any changes to the domain.

  If you do not have access to that second account, here are a few options:

  Account recovery overview – https://wordpress.com/support/account-recovery/
  Lost password tool – https://wordpress.com/wp-login.php?action=lostpassword
  Account recovery form – https://wordpress.com/wp-login.php?action=recovery

  Finally, even if you do not have access to the correct account, if you have your payment information you can use our “Why was I charged?” tool. It was built for situations such as this:

  Why was I charged?

  Let us know if anything is unclear or you have any further questions.