I need to recover an account and domain name.
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Hi there,
What is the account username and domain name are you wanting to recover?
If you could please fill out our account recovery form, we’ll see what we can do to assist you in regaining access to your account.
You can use the transaction ID on your bank statement from when you purchase the upgrade to submit the account recovery form.
If you are unable to fill out the form, please contact our Account Recovery Team directly at
passwordhelp@wordpress.comPlease visit our support page for more information on recovering your account.
Thanks!
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Hello,
Thank you for responding. Unfortunately, I do not have the option to sign in with the original account. And the recovery option isn’t work. I know that my account and domain should still be in the recovery period, so if you could please help me, I would really appreciate it!
Please see all the details below:
Account email: (email visible only to moderators and staff)
Password: (Available upon request)
Domain: emphasisonfit.com
Receipt ID: [redacted]
Transaction ID: [redacted]
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Hi there, please only post the financial information in your email to the account recovery team or in the account recovery form as those are private venues. Since these are public forums, I’ve removed the information from your above post.
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Please email the passwordhelp email address that my colleague provided above, from the email address associated with your deleted account.
Alternatively you can just reply to the account closure or the domain cancellation email we sent you when you took those actions.
We can only unclose an account and restore a domain if the request comes from the email address that is connected to that account. We cannot do this based on a forums request from a completely different account.
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