I need to recover expired domain.

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  hawkmountainbb · Member · Mar 12, 2019 at 6:58 pm

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  I need to recover expired domain. It says to contact support, but when I do that, my only option is to post in this forum…? How do I contact support??

  The blog I need help with is: (visible only to logged in users)

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  clynnfisher · Member · Mar 12, 2019 at 7:05 pm

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  Hi There

  What is the domain that you are referring to? WordPress doesn’t have phone support so you are in the correct place as a starting point.

  Thanks!

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  hawkmountainbb · Member · Mar 12, 2019 at 7:07 pm

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  hawkmountainbb.com

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  mywritingmuscle · Member · Mar 12, 2019 at 7:08 pm

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  Hello @hawkmountainbb,

  Will you be able to share with us the domain name/site address you wish to renew domain for? Keeping this information handy for staff will help them assist you more efficiently.

  I have also tagged this post for staff attention. Someone from the staff will reach you shortly.

  Hope this points you in the right direction of help.

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  hawkmountainbb · Member · Mar 12, 2019 at 7:09 pm

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  I need to renew hawkmountainbb.com

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  mywritingmuscle · Member · Mar 12, 2019 at 7:16 pm

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  @samncandy, Sorry for the overlap.

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  hawkmountainbb · Member · Mar 12, 2019 at 7:49 pm

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  Warning! Domain mapping upgrade for this domain not found. Please log in and go to the Domains Upgrades page of your blog to use this domain.

  When I log in, there is no domain upgrades page.

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  staff-zinnia · Staff · Mar 12, 2019 at 8:03 pm

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  Hi –

  The domain mapping for hawkmountainbb.com expired back on January 30th 2018.

  Domain mapping is no longer available as a stand alone upgrade. You’ll want to go to https://wordpress.com/pricing/ and add the personal plan to your account. Once you’ve done that, click on My Sites – Domains – Add and reconnect the domain.

  Write back if you have any other trouble.

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  hawkmountainbb · Member · Mar 12, 2019 at 8:28 pm

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  Is this the case if our domain provider is a different company other than WordPress? Do I need to transfer it to WordPress?

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  supernovia · Staff · Mar 12, 2019 at 10:38 pm

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  @hawkmountainbb you don’t have to transfer it here, no.

  We no longer offer domain mapping as a standalone upgrade, but if you have our personal plan you can map your domains for free.

  The plan also comes with with a domain credit for the first year, so if you want to transfer it in and save a year on registration fees you’d be welcome to do that, too. Just note if you transfer the domain and change your mind, we wouldn’t be able to refund that portion. But you would still have your domain with its added year for use with another host.