I need to recover the password of the following domaing:

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  rafaguirre · Member · Feb 16, 2019 at 5:52 pm

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  I need to recover the password of the following domain:

  https://clinicacaballero.com/

  We don’t remember either our email account and wordpress account, and we also change our mobile number so is imposible to us to autoindentify.

  We paid a business plan with the following ids:

  [redacted]

  Thank you so much!

  The blog I need help with is: (visible only to logged in users)

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  arvindsinghu · Member · Feb 17, 2019 at 12:47 pm

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  Hi @rafaguirre,

  I am adding modlook tag for staff intervention.
  They are the one who can provide you with an exact solution.

  Thanks !!!

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  kokkieh · Staff · Feb 17, 2019 at 2:21 pm

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  Hi there,

  Please DO NOT post transaction IDs in the public forums. That information can be used by anyone to claim access to your account.

  Please go to the account recovery form at https://wordpress.com/wp-login.php?action=recovery, and enter the site address and transaction ID there. Then someone will contact you via email to help you regain access to the account.

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  rafaguirre · Member · Feb 17, 2019 at 5:28 pm

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  Thanks both for your help.

  Sorry @kokkieh ! It won’t happen again :)

  Cheers!

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  kokkieh · Staff · Feb 18, 2019 at 5:20 am

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  No worries.

  I’ve replied to you in your account recovery ticket. Please reply there if you need any more help with this.