I need to renew my domain name during the redemption period.
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The option to renew is not listed under purchases as stated in the help section.
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Hi there,
Your domain has expired and it is now on hold. The good news is that we may still be able to recover your domain at its regular renewal price of $18 and for that, I have already emailed you a payment request. Please reply back if you have submitted the payment so that we can begin the recovery process.
Please note that if in the meantime your domain enters into redemption, then a late renewal fee of $80 will be added to the regular price of renewal. This fee is charged by the domain registry and is not one that we can waive.
If you have any other questions, just let me know and I’ll be happy to help.
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Thank you for the payment. I have already restored your domain.
Let me know if there’s anything else I can do for you. I’m happy to help.
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hey there,
I just noticed that for staff to reply to your queries on the forum, you have to tag them? I have submitted a query an hour ago and was expecting a reply since my website is dead for my audience and it’s very problematic for me. please help -
While staff support is available in the forums, forum support is primarily provided by volunteers from our community, and while we do try to reply to everyone, we ask that you at least give 24 hours time for someone to reply.
If you do feel you have an issue only staff can help with, or you’ve not received any reply after 24 hours, you can tag your thread for staff as explained at https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question, and we also ask that you don’t post into other people’s threads, as that makes it harder for us to help both them and you.
We’ll reply to your own thread, which a volunteer has tagged for staff, shortly.
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