I need to renew my domain name during the redemption period.
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I did not receive renewal email or notification and the renew option is not listed as stated.
The blog I need help with is: (visible only to logged in users)
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Thanks for getting in touch — unfortunately this domain expired a while ago and is in redemption now. The registrar charges an extra fee to get it back.
We’re sending an invoice for the renewal and redemption fee. When you see that, click the invoice to pay, then update us here to let us know it’s done.
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I did not receive email notification at all.
It was there and all of a sudden it was not anymore.
I always paid attention to my domains and they are all correctly renewed. I suspect that there was an error on this case.
I’m looking for receipts.
But I’ll wait for the invoice to pay and renew it as soon as possible.
Thanks a lot for the response! -
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@lucamundi I had sent it before responding, so yes you should have it. Search for “Payment request from Automattic Inc.”
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Hi there,
I have reached out to our registry partner in regards to restoring your domain now that you have paid for the manual payment. It usually takes 24 hours to hear back from them, maybe slightly longer over the weekend.
Please let me know if you have any other questions.
Thanks!
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Is there anything else that should be done?
No, you do not need to do anything else. We’re still waiting for our registry partner to get back to us. When they reply, we’ll restore the domain to your account and let you know here :)
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Hi again. The domain has been redeemed by our domains partner and is active once again on your account. If we can help with if more, let us know.
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- The topic ‘I need to renew my domain name during the redemption period.’ is closed to new replies.
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