I need to speak to someone live please! I don't know why I am being billed 299.00

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  shannycrocker · Member · Mar 16, 2016 at 4:05 pm

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  I need to cancel my subscription and get a refund. Please give me a number to call! Thanks.
  Shannon

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Mar 16, 2016 at 8:00 pm

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  There is no phone support here.

  Note: Automattic Inc. https://automattic.com/ owns WordPress.com and other products too likes Akismet and VaultPress, etc. so this could be a charge related to one of them. It’s important to know that each charge is sent to a the registered email address for each username account so if you have more than one username account that could be confusing you.

  To address any and all billing issues like this one we can click https://wpchrg.wordpress.com/ and we can also use this form (which works even when the main contact form is closed): http://en.support.wordpress.com/contact/?whywasi=charged

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  staff-ozmodiar · Staff · Mar 16, 2016 at 8:43 pm

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  The WordPress.com user account you are posting from does not have any purchased upgrades associated with it. You must have ended up with a second WordPress.com user account at some point. Can you think of any other email addresses you might have used for an account in the past? What is the URL of the site in question?

  Also, this site is specifically for situations such as this one:

  Why was I charged?