I need to talk to someone.

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  drosspoet · Member · Oct 17, 2016 at 9:02 pm

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  I need to talk to someone. I cannot log in after you updated my site.

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Oct 17, 2016 at 9:03 pm

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  Did you register the site under this username account? Perhaps you are not logged in under the correct username account ie. the one you registered the site under.

  You must be logged in under the exact same username that registered the site to be able to access the site. The Admin login link to the dashboard for every blog hosted by wordpress.COM is:

  http://NAME_OF_BLOG.wordpress.com/wp-admin/

  Replace NAME_OF_BLOG in that URL with the actual name of your blog.

  If you are not logged in under the correct username account then clear your browser cache https://en.support.wordpress.com/browser-issues/#clearing-your-browser-cache and cookies https://en.support.wordpress.com/browser-issues/#clearing-wordpress-com-cookies and then login correctly under the relevant username account.

  If the login information has been lost go to
  https://en.support.wordpress.com/passwords/
  https://en.support.wordpress.com/passwords/#lost-password

  If required use the account recovery form
  https://en.support.wordpress.com/account-recovery/

  Recover Your Account

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  drosspoet · Member · Oct 17, 2016 at 9:10 pm

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  This is the address: https://www.drosspoet.com/blog/wp-login.php that pops up. and I get this message: ERROR: Cookies are blocked due to unexpected output. For help, please see this documentation or try the support forums. The forums and documentation tell me what to do but I can’t log in to do it.

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  timethief · Member · Oct 17, 2016 at 9:13 pm

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  That’s a wordpress.ORG error message. https://wordpress.org/
  This is wordpress.COM.

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  drosspoet · Member · Oct 17, 2016 at 9:15 pm

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  I have a wordpress.com account. not org. it doesn’t make any sense.

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  timethief · Member · Oct 17, 2016 at 9:15 pm

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  drosspoet.com is hosted by iPage
  IP Address: 66.96.149.32
  Name Servers:
  ns1.ipage.com
  ns2.ipage.com

  You are posting to the wrong support forum. That site is not hosted here and we cannot help you.

  We provide support only for wordpress.COM hosted sites. Our support docs do not apply to
  (1) local installs of wordpress.ORG software on your own server or
  (2) wordpress.ORG software installs on paid hosting, and we do not provide support for them at wordpress.COM.

  Also, note that we do not provide Jetpack support https://jetpack.me/support/ for sites linked to wordpress.COM accounts with the Jetpack plugin so they display on the My Sites wordpress.com account page.

  Some Jetpack solutions are here http://jetpack.me/support/

  Others are in the Jetpack support forum at WordPress.org
  http://wordpress.org/support/plugin/jetpack

  However, if help cannot be found at either one then they can file a Jetpack support ticket here > http://en.support.wordpress.com/contact/?jetpack=needs-service

  WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/

  As you are referring to a site that is not hosted here, if you don’t have a username account at WordPress.ORG account, then click http://wordpress.org/support/ and register one on the top right-hand corner of the page that opens, https://wordpress.org/support/register.php so you can post to the support forums there.
  Resetting your WordPress.ORG password http://codex.wordpress.org/Resetting_Your_Password
  WordPress.org support docs are at https://codex.wordpress.org/Main_Page
  See also https://apps.wordpress.org/support/