I need to update my credit card for blog domain mapping, but lost my login

• 

  craigzajac · Member · May 26, 2015 at 5:56 pm

  • Copy link
  • Add topic to favorites

  Hi,

  We run my wife’s website / blog through WordPress and received the following message to my wife’s email. We have an updated credit card to put on file, but I don’t have my login.

  Domain Mapping on your blog Ina Zajac World In Progress is about to expire. This upgrade replaces your site’s default address of ‘inazajac.wordpress.com’ with the custom domain ‘blog.inazajac.com’.

  Domain Mapping costs $13.00, and it is set to expire on June 11, 2015. If this upgrade expires, your site will no longer be available at ‘blog.inazajac.com’.

  Even though it’s her email that’s the default, I do all the maintenance and admin on the site. I’ve tried the login that works for getting onto the admin panel, but that doesn’t work on WordPress.com. Can someone help get to the point where I can enter an updated credit card onto the account?

  Thanks,

  Craig

• 

  timethief · Member · May 26, 2015 at 6:25 pm

  • Copy link

  Every WordPress.COM blog has a sole owner and it is the person with the WordPress.COM username account, who registered the blog under that username account and their associated email address.

  The blog’s owner must be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog to access the blog’s dashboard and renew upgrades they purchased.

  Clicking this link should display all blogs registered under the same username, including the hidden ones: https://dashboard.wordpress.com/wp-admin/index.php?page=my-blogs&show=hidden

  If the blog’s owner does not see the blog here http://en.support.wordpress.com/my-blogs/ then
  follow this guide > http://en.support.wordpress.com/my-blogs/#my-blogs-dashboard-visibility

  If the blog’s owner has lost log-in information they can visit https://en.wordpress.com/wp-login.php?action=lostpassword

  If required the blog’s owner can complete the form for account recovery at this link https://en.wordpress.com/wp-login.php?action=recovery and submit it to the Account Recovery Staff so they can contact you by email ie. not on these public support forums which are available to everyone with internet access.

• 

  timethief · Member · May 26, 2015 at 6:27 pm

  • Copy link

  Once the account has been recovers see here please https://en.support.wordpress.com/change-credit-card-details/