I NEED URGENT HELP!! ( FROM A CLIENT)

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  fulofwonderful · Member · Sep 25, 2018 at 5:38 pm

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  I need to update my web and I am unable to find the email- address associated to my user to recover my password to access to my administrator. My URL is http://mercedeslucena.com and my username is Copywriter. Please send me this details and a new password to (email visible only to moderators and staff). Many thanks

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  torres126 · Member · Sep 25, 2018 at 7:14 pm

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  Hi,

  It appears that your website uses the self-hosted version of WordPress rather than WordPress.com, which is what this forum is designed to help with. Note the difference here: https://en.support.wordpress.com/com-vs-org/

  You may be able to find help here: https://wordpress.org/support/ or alternatively contact your hosting provider.

  Hope this gets fixed soon!