I never received my guided transfer
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Hi! I paid for a guided transfer that never happened. Help!
The blog I need help with is: (visible only to logged in users)
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Do you have a different username account as well as this one? If so what is it please? Also, which site hosted by wordpress.COM are you referring to and where do you wish to have Staff move your content to?
https://en.support.wordpress.com/guided-transfer/
https://en.support.wordpress.com/guided-transfer/#frequently-asked-questionsI will type modlook into the sidebar tags on this thread for a Staff follow-up. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question
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Additional information
You can view all transactions made with WordPress.com, including payments and refunds, in your Billing History. https://en.support.wordpress.com/billing-history/
If you are not logged in under the correct WordPress.COM username account then clear your browser cache https://en.support.wordpress.com/browser-issues/#clearing-your-browser-cache and cookies https://en.support.wordpress.com/browser-issues/#clearing-wordpress-com-cookies prior to logging into another account
You can update your email address here https://wordpress.com/me at any time.
If you did not register the site under your username account and do not have the required access, then you need to contact the person who registered the account and site under it, and have them act or transfer the site to your username account by using this process. http://en.support.wordpress.com/moving-a-blog/#transferring-your-blog-to-another-user-or-account
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Hi –
I’m following up on the Modlook tag here. Please confirm which site you purchased the guided transfer upgrade for and I can take a closer look to see what happened.
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