I never received my refund

• 

  ladyemdavis · Member · Feb 18, 2015 at 1:53 pm

  • Copy link
  • Add topic to favorites

  I never received my refund. I received this email on Feb. 6th, it’s now the 18th and I’ve gotten no refund. I think it’s past due.

  Your email to me is below.

  February 6, 2015 at 10:59am

  Hi,

  The following premium theme has been cancelled and payment for that theme has been refunded:

  Zuki on https://ourhomemarysmantle.wordpress.com

  Your blog’s appearance has been reverted to its previously selected theme.

  It may take up to 4 business days for the refund to appear in your PayPal, credit card, or bank account.
  If you haven’t seen the refund within this time, please allow another 3 days to pass before contacting support.
  Occasionally payments take longer than normal.

  If required, contact support through this link: http://support.wordpress.com/contact/

  Regards,
  WordPress.com

  The blog I need help with is: (visible only to logged in users)

• 

  jeremeylduvall · Member · Feb 18, 2015 at 4:53 pm

  • Copy link

  Hi!

  A refund for the Zuki theme was processed here:

  https://ourhomemarysmantle.wordpress.com/wp-admin/admin.php?page=billing-history&user=22592404&action=view&id=11997292

  It looks like that refund was processed back to a MasterCard. Can you double check just to make sure you didn’t receive the refund?

  Also, it looks like you still have a Premium bundle on your account ($99). Did you want a refund for that purchase as well?

• 

  ladyemdavis · Member · Feb 18, 2015 at 4:59 pm

  • Copy link

  It wasn’t there this morning, but I just checked and it is there.
  And no – I want the Premium to stay, for now.
  I’m not very good technologically… but I am working on it.
  Thanks for your help!

• 

  jeremeylduvall · Member · Feb 18, 2015 at 10:17 pm

  • Copy link

  No problem at all! I’m glad the refund eventually showed up.