I never set up an authenticator, and now wordpress is asking for a code

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  floridainnovation · Member · Dec 12, 2025 at 3:11 am

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  Hey! This is a request about my other account, [REDACTED]. I emailed help@wordpress.com but they’re going to take 24 hours to get back to me. I pay for multiple wordpress accounts from that email ([REDACTED]) and I am currently locked out of all of them. I am being asked for a code from my authenticator app when I never set one up. WordPress needs to help me ASAP.

  I am very upset by this because I am a paying customer and it has been very challenging to contact support when I can’t login, leading me to login from this account, [REDACTED], to ask about my other account, [REDACTED]. Please reply to me as quickly as possible.

  To reiterate, I pay for multiple WordPress accounts (I have done so for over a decade) and I should be viewed as a priority customer because of this. It would be possible for me to move all my websites to other platforms in perpetuity, and to instruct all the universities, companies, and institutions I work with to do so as well.

  The blog I need help with is: (visible only to logged in users)

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  staff-brewtechpup90 · Staff · Dec 14, 2025 at 5:59 pm

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  Hi there,

  I’m sorry to hear about the issues you’re experiencing. I see that you contacted us from the associated email last Friday, and you’ve confirmed that you were able to access your account after resetting 2FA. 

  If you still encounter some issues, please let us know and please reply to the email correspondence and we will get back to you as soon as we can!