I no longer have access to my dashboard as the admin

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  athletified · Member · May 4, 2022 at 5:54 pm

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  I no longer have access to my dashboard as the admin

  WP.com: Unknown
  Jetpack: Yes
  Correct account: Unknown

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  staff-blorbo · Staff · May 4, 2022 at 8:31 pm

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  Hi, I don’t see any WordPress.com sites under your account here.

  Would you please share the URL of the site you’re trying to access?

  Once we know that, we should be able to help or at least direct you to the folks who can.

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  athletified · Member · May 4, 2022 at 10:41 pm

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  I don’t have access to my admin dashboard for athletified.com when logging into WordPress directly. However, I can access it through my bluehost acccount, which takes me into WordPress. When I log into wp admin directly, it shows that I do not have site. How can I fix this?

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  staff-blorbo · Staff · May 4, 2022 at 11:07 pm

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  Ah, ok, your site is not hosted with WordPress.com; it is a site using the open-source WordPress software (from WordPress.org) but hosted with Bluehost.

  So, you’ll log in to it through https://www.athletified.com/wp-login.php or the Bluehost control panel, but not through us.

  To clear up any confusion, WordPress.com and WordPress.org are two different entities: https://wordpress.com/support/com-vs-org/

  WordPress.org has complete documentation for self-hosted/installed versions of WordPress.org at https://wordpress.org/support/ and support at https://wordpress.org/support/forums/

  With that said, if you’d like to manage your WordPress.org site through WordPress.com, that is one of the features of the Jetpack plugin: https://jetpack.com/support/getting-started-with-jetpack/ :)