I no longer have access to my email on file, (email visible only to moderators and staff)

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  jacobatwell1997 · Member · Jan 30, 2023 at 7:02 am

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  I can’t fix my titan email account ((email visible only to moderators and staff)) with out logging in to my WordPress account and I can’t do that with out my titan account, I need help recovering my account

  WP.com: Yes
  Correct account: Unknown

  The blog I need help with is: (visible only to logged in users)

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  jacobatwell1997 · Member · Jan 30, 2023 at 7:11 am

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  I have bank statements but non of the numbers listed are working on the recover form

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  jacobatwell1997 · Member · Jan 30, 2023 at 7:12 am

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  My current email to contact is (email visible only to moderators and staff)

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  staff-95percentghost · Staff · Jan 30, 2023 at 2:37 pm

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  Hi there, the WordPress.com account that you’re writing from (username: jacobatwel1997) does not appear to have any sites associated with it:
  https://wordpress.com/me/account

  We’re not able to directly help with recovering access to another account via the forum; but generally if you have any recent WordPress.com transaction references from your card statement, the form should accept those:
  https://wordpress.com/support/billing-history/#on-your-credit-card-statement

  Would you be able to share what sort of error you’re seeing on the account recovery form?

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  jacobatwell1997 · Member · Jan 30, 2023 at 2:40 pm

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  The account is (email visible only to moderators and staff)

  My bank statement has 3 transactions, however they have no transaction ids so the recover form does not work

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  aleone89 · Staff · Jan 30, 2023 at 4:18 pm

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  Hey there,

  I see the predicament you’re in, but thankfully there is a resolve available.

  The first thing you would need to do is to locate a transaction ID as per these steps: https://en.support.wordpress.com/billing-history/#retrieving-a-transaction-id

  It should resemble something like this:

  

  Are you able to confirm if you’re able to locate this? If yes, please do not post the transaction ID onto the forums – we just need a confirmation at this stage.

  Many thanks.

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  jacobatwell1997 · Member · Jan 30, 2023 at 7:38 pm

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  I get this error message when I try to submit the form

  The receipt does not appear to be valid.

  I Tryed all of my transaction IDs off my bank statement

  (redacted by staff)

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  aisajib · Member · Jan 31, 2023 at 3:31 am

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  Hi there,

  Sorry for the trouble. We’ll get back to you via email to help you log into the correct account. Please sit tight while our accounts team gets back to you. (We’ll email you to the email address used on this account, not the one you don’t have access to.)