I no longer receive SMS messages

• 

  siriarah · Member · Dec 2, 2016 at 10:40 pm

  • Copy link
  • Add topic to favorites

  Hello,
  I no longer receive SMS messages to log into my account. For recently we had a change in the cellular numbers that were added by a number nine more.

  The blog I need help with is: (visible only to logged in users)

• 

  timethief · Member · Dec 2, 2016 at 10:55 pm

  • Copy link

  I will type modlook into the sidebar tags on this thread for a Staff follow-up. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Also subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

• 

  siriarah · Member · Dec 2, 2016 at 11:02 pm

  • Copy link

  Thanks

• 

  kokkieh · Staff · Dec 4, 2016 at 2:55 pm

  • Copy link

  Hi there,

  To what account are you trying to log in? What is the username?

• 

  siriarah · Member · Dec 6, 2016 at 11:06 pm

  • Copy link

  Hello, kokkieh,

  I am actually logged into my account with siriarah (siriarah.wordpress.com) on my Dell laptop, but I can not log in to another computer because I need the SMS message, but the cell phone number has changed in my state (has been added a number 9 in front of the other numbers). Sample: +55 XX 9 XXXX-XXXX

• 

  kokkieh · Staff · Dec 7, 2016 at 9:22 am

  • Copy link

  I see our system shows you printed out the backup codes when you first set up two-step authentication. Do you still have those?

  Please go to this page on the computer where you’re logged in:

  https://wordpress.com/me/security/two-step/

  If you don’t have your backup codes any more, click the Generate New Backup Codes button to generate a new set of code.

  Then click Disable two-step authentication. When you’re asked for a code, use one of the backup codes.

  Once it’s disabled, you can then re-enable it and update your phone number.

  Enable Two-Step Authentication

  From personal experience I can also tell you that an authenticator app like Authy or Google Authenticator works very well to prevent this issue. An app like that can still give you codes if your number changes, or even if you don’t have any signal at all.

• 

  fmedeirosblog · Member · Dec 15, 2016 at 11:08 pm

  • Copy link

  Hello kokkieh,

  I searched for my backup codes, but I didn’t find them. I changed my password, but when I try to log in I receive a solicitation for SMS code, but my phone number has changed. So, I didn’t receive the SMS.

  (I’ve created this user to post here, because a lost my access with siriarah)

• 

  kokkieh · Staff · Dec 16, 2016 at 5:58 am

  • Copy link

  You really shouldn’t have changed the password until we got the 2FA sorted out :)

  I’ve sent an email to your siriarah username’s email account. Please reply there so I can help you regain access to the account.

• 

  siriarah · Member · Dec 16, 2016 at 1:17 pm

  • Copy link

  Hi kokkiek,

  I opened a ticket in Account Recovery. Now it’s working. Now I can access my account :).

  Thanks for your help and attention. Thank you.

• 

  kokkieh · Staff · Dec 19, 2016 at 10:20 am

  • Copy link

  Thanks for letting my know :)