I only received a partial refund!
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I received $73 rather than the $99 I should have received. The purchase was made within 24 hours. Please respond with the remaining refund of $26.00
The blog I need help with is: (visible only to logged in users)
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Howdy!
Thanks for getting in touch about your refund :)
I’ve processed an additional $26 refund to your account. It may take up to 7 business days for it to post into your account.
Let me know if there’s anything else I can help with!
Best wishes!
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Hi I purchased a premium plan today and asked for a refund a few hours later due to the package not being really what i wanted. I have just noticed that i have only received a partial refund. My business name is Quays Clinic of Hypnotherapy. The order was for hypnotherapynewcastle.com.
Can you please refund me the full amount,
Kind regards,
Ian Smith
Quays Clinic of Hypnotherapy -
Hi there,
I have refunded the remaining amount to you. I will take 5-7 business days for it to post into your account.
Let me know if you have any other questions. Thanks!
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Thank you for your quick response.
I do like the service which WordPress.com offers but could you please give me an explanation as to why i only received a partial refund in the fist place.
I am sure that other people would be interested as to why they don’t receive a full refund when they are well within the time limit as per their consumer rights.
Kind regards,
Ian Smith
Quays Clinic of Hypnotherapy -
Hi there @hypnoian,
please give me an explanation as to why i only received a partial refund in the fist place.
Sure! When you go to your Manages Purchases page, you’ll notice that the Premium Plan and the Mapping Upgrade are separated. When you went to cancel and receive a refund for the Premium Plan, you should’ve seen this message:
This plan includes the custom domain mapping for [domain]. The domain will not be removed along with the plan, to avoid any interruptions for your visitors.
However, if you want to delete the mapping upgrade, you can do so under manage purchases as well. You just have to cancel them separately.
The original poster’s issue was slightly different than yours. Our refund policy states that you have 48 hours to receive a refund for domain registrations and 30 days to receive a refund for all other upgrades.
They requested a refund for the premium plan after the 48 hour deadline but before the 30 day deadline. So, we refunded them the upgrade minus the domain registration ($73). However, we want our users to be happy, so we issued the full refund when they requested it. Granted, we cannot always guarantee that we are able to do that, but when we can, we definitely try!
Hopefully this helps!
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Thank you for your reply. It will help other people to understand the process,
Kind regards,
Ian Smith
Quays Clinic of Hypnotherapy -
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