i over paid

• 

  simonshindler · Member · Feb 13, 2017 at 8:03 pm

  • Copy link
  • Add topic to favorites

  get my money back

  The blog I need help with is: (visible only to logged in users)

• 

  staff-doublebassd · Staff · Feb 13, 2017 at 8:05 pm

  • Copy link

  Hi there,

  I checked your account and do not see any history of charges. Do you happen to have another account? If so, you’ll need to post in this thread under that account so that I can look into the issue for you.

  Let me know, thanks!

• 

  timethief · Member · Feb 13, 2017 at 8:05 pm

  • Copy link

  Hello there,
  We need details please.
  1. What is the domain URL? Do you want to use the domain URL on another site?
  2. What is the underlying .wordpress.com URL?
  3. Exactly which username account registered the underlying .wordpress.com blog and purchased the upgrade for it?
  4. When was the upgrade purchased?
  5. If applicable, when did the refund request and upgrade cancellation take place?

  re: Refunds
  WordPress.com provides a 30-day refund on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers. The refund period for Domain Registrations and Renewals is 48 hours. It takes from 1 – 2 weeks or 10 business days for the refund to be received.

  re: Canceling upgrades
  Every WordPress.COM blog has a sole owner. It is the person with the WordPress.COM username account who registered the blog under that username account and a single associated email address, and who is the original Admin of the blogs registered under that username account.

  You have to be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog to access the blog’s dashboard, cancel any upgrades, claim a refund for any qualified upgrades, and disable auto-renew. Dashboard > Store > My Upgrades. You can also disable auto-renew there. http://en.support.wordpress.com/my-upgrades/#canceling-upgrades

  I will type modlook into the sidebar tags on this thread for a Staff follow-up. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Also subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

• 

  staff-doublebassd · Staff · Feb 13, 2017 at 8:10 pm

  • Copy link

  Thanks @Timethief!

• 

  timethief · Member · Feb 13, 2017 at 8:12 pm

  • Copy link

  You are welcome lol :D

• 

  simonshindler · Member · Feb 13, 2017 at 9:13 pm

  • Copy link

  is this box for communication?

• 

  simonshindler · Member · Feb 13, 2017 at 9:25 pm

  • Copy link

  the ongoing saga is this. kori who is my web site designer used the domain name simonshindlerphotography.com. i had the domain name simonshindlerphotography.co.uk. so as i understand it we needed domain mapping. I found out this costs 13$ but in my search for support I paid another 90$. I am no nearer to my original goal, can you help.

• 

  timethief · Member · Feb 13, 2017 at 9:26 pm

  • Copy link

  Staff (darnelldibbles) will get back to this thread to help as soon as he can. Be patient while waiting please.

• 

  staff-doublebassd · Staff · Feb 13, 2017 at 11:16 pm

  • Copy link

  Hi there,

  Was the purchase made under Kori’s account? It looks like it may have been. If that is the case, I will need her to contact us to process the refund. Or if you have access to that account, you will need to log in and post in this thread to confirm the refund.

  Hope this helps. Thanks!