I own the website http://qigongacademie.wordpress.com/ but I can't login in the backend anymore

• 

  verwondering58 · Member · Apr 20, 2016 at 1:19 pm

  • Copy link
  • Add topic to favorites

  I can not find the way to login in the backend of my website; for some reason the admin panel completely disappeared and in my profile is indicated that I do not have a website.
  Can anyone help me out?

• 

  staff-zinnia · Staff · Apr 20, 2016 at 1:53 pm

  • Copy link

  Hi –

  What is the domain you need help with?

  Likely, you are not logged into the correct account. Somehow you have created a duplicate account at WordPress.com. You will only be able to access your site’s admin panel from the account that originally created it.

  If you need further help getting logged in correctly, please see the Account Recovery information here: https://en.support.wordpress.com/account-recovery/

• 

  verwondering58 · Member · Apr 20, 2016 at 3:04 pm

  • Copy link

  Hi lizkarkoski, thanks for your reply, but the authenticitation process did not help me either. It could be that there was made a duplicate, but still having problems finding the login for the backend. Normally it just appeared when I openend the website. Is there an alternative like https://qigongacademie.wordpress.com/manager of admin?

• 

  staff-zinnia · Staff · Apr 20, 2016 at 3:11 pm

  • Copy link

  WP-Admin dashboard link: https://qigongacademie.wordpress.com/wp-admin/

  New dashboard: https://wordpress.com/stats/insights/qigongacademie.wordpress.com

  Let me know if you can access either dashboard.

• 

  verwondering58 · Member · Apr 20, 2016 at 3:27 pm

  • Copy link

  Hi Liz, thanks again

  The first link … /wp-admin does reject acces with my account

  The second link says: You don’t have any WordPress sites yet.

  So I can’t acces either dashboard :(

  do you have more tricks Liz?

• 

  staff-zinnia · Staff · Apr 20, 2016 at 4:12 pm

  • Copy link

  OK. If it says that you don’t have any WordPress.com sites yet, that means that you created your site under a different user name. You are going to need to log into that other account in order to access those links above.

  WordPress.com won’t be able to supply you with any of the login information for https://qigongacademie.wordpress.com/wp-admin/ as that information is deemed private.

• 

  dunck70 · Member · Apr 20, 2016 at 4:34 pm

  • Copy link

  Dear Liz,

  Thank you very much, that was indeed the case; I used the wrong account!

  ***** (5 star rating) :)

• 

  staff-zinnia · Staff · Apr 20, 2016 at 5:46 pm

  • Copy link

  Fantastic! Glad it was an easy fix :) take care!