I own this website and can not log in
-
GoDaddy is saying the issues we are having are on WordPress and I am unable to log in as it seems the username has been changed.
I need to speak to someone to get this fixed ASAP as we are a clinic and need this to be operating.Self-declared URL: advancedbraceltd.com
Jetpack: Unknown
WP.com: UnknownThe blog I need help with is: (visible only to logged in users)
-
Hi there,
We can’t help directly because we don’t host your site on our WordPress.com managed hosting. As a result we don’t have the ability to take a closer look at your site.
Instead your host (GoDaddy) uses the open-source variant of the WordPress platform which functions differently than what we offer here on WordPress.com. Specifically we use a custom login system on WordPress.com (for enhanced security) and because of this our procedures for regaining account access do not work on sites hosted with other providers.
The good news is that as long as you have access to the server control panel through GoDaddy, it is always possible to regain access to your self-hosted WordPress site. This WordPress.org support article will walk you through it: https://wordpress.org/support/article/resetting-your-password/
You can ask GoDaddy support for direct assistance in completing the steps in that article; they would be in the best position to help.
Hope that points you in the right direction!
- The topic ‘I own this website and can not log in’ is closed to new replies.
WordPress.com Forums 