I paid $30 for no ads but am still seeing them. Please look into this and reply.

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  dianepeterson1 · Member · Jul 22, 2013 at 9:23 pm

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  I purchased the $30 no ad package but still see ads when I go to my site as a viewer. Please advise.

  The blog I need help with is: (visible only to logged in users)

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  staff-ozmodiar · Staff · Jul 23, 2013 at 2:22 am

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  I am not seeing any ads when I view your site as a visitor. Can you send me a screenshot of what you are seeing?

  Here are some screenshot instructions if you are not familiar with the process:

  Take a Screenshot

  I find http://snag.gy/ to be very useful for sharing screenshots.

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  dianepeterson1 · Member · Jul 24, 2013 at 3:01 am

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  Hello,

  Have you received my email reply with the screen shot? I replied as an email reply rather than clicking the reply box in your communication to me. Please let me know if I need to resend it to you.

  Thank you,
  Diane

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  staff-ozmodiar · Staff · Jul 24, 2013 at 5:47 am

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  The easiest way to post a screenshot would be to use http://snag.gy/ .

  Or, you could upload it to your blog’s media library. I will be able to see it there.

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  dianepeterson1 · Member · Jul 24, 2013 at 3:48 pm

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  I’ve uploaded the screen shot to my media library. The bottom also has a running ad, but not as distracting as these across the top of my page.

  Thank you for your help.

  Diane

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  staff-ozmodiar · Staff · Jul 24, 2013 at 5:40 pm

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  So I have good news and bad news. The good news is that your No Ads upgrade is functioning as it should be. the bad news is that there is malware on your computer that is causing those ads to appear.

  These sites have further explanation and suggestions for eliminating the ads:
  http://onecoolsitebloggingtips.com/2012/09/14/bloggers-beware-of-adware/
  http://www.littletechiethings.com/2012/06/how-to-remove-ads-not-by-this-site.html
  http://blog.wikimedia.org/2012/05/14/ads-on-wikipedia-your-computer-infected-malware/

  Please let me know if you have further questions or if anything is unclear.

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  staff-ozmodiar · Staff · Jul 24, 2013 at 5:42 pm

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  Just to clarify, the reason that I am able to be sure that those ads are not from us is the little “ads not by this site” text. If you google “ads not by this site” you will see what I mean. It is a pretty common malware infestation.

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  dianepeterson1 · Member · Jul 24, 2013 at 9:13 pm

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  Thank you very much for your information. At least now I know where our problem comes from – our computer. Now I wonder if I really needed the no ad purchase since I don’t know what the WordPress ads look like. Is there a way you could show me an example of what those are? Now I’m curious about that.

  Thanks again,
  Diane

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  staff-ozmodiar · Staff · Jul 25, 2013 at 5:54 pm

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  There should be an ad at the bottom of this page:

  New Book Excerpt: The Common Belief Fallacy

  You will need to be logged out of WordPress.com (or using a private/icognito window) in order to see it.