I paid for a domain but have not received it

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  alexandcomics · Member · Jan 22, 2023 at 10:29 pm

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  http://www.lonelydogscomics.com

  I have recently purchased this domain but it is not available on my site

  WP.com: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  staff-totoro · Staff · Jan 23, 2023 at 2:25 am

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  Hi there,

  I do not see any upgrades under your @alexandcomics WordPress.com account when I check on our end. You can confirm by visiting this page: https://wordpress.com/me/purchases/

  Is it possible you made your purchase under a different login? I can confirm that lonelydogcomics.com is registered at WordPress.com but is under a different account and not your @alexandcomics login. If you do not recall how to log in to your other account you can fill out the form here to get assistance from our Account Recovery team:

  https://wordpress.com/wp-login.php?action=recovery

  On that form you will be asked to provide a transaction ID for your purchase, which you can typically find on your credit card statement. More info on how to find that here: https://wordpress.com/support/billing-history/#retrieving-a-transaction-id

  Once you are logged in under the correct account, you will be able to manage your domain without issue. Thanks!