i paid for a theme that would never expire and i dont have access to that

• 

  inamashco · Member · Jul 21, 2025 at 5:19 pm

  • Copy link
  • Add topic to favorites

  i cant also access human support because i dont have a paid plan

  WP.com: Yes
  Jetpack: No
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

• 

  kaichicha · Member · Jul 22, 2025 at 5:08 am

  • Copy link

  Hi @inamashco,

  I’ve checked your site and confirmed that it’s currently on the Free plan. To use a third-party paid theme, you’ll need to upgrade to either the Business or Commerce plan.

  You can find the steps to upgrade your plan here: Upgrade Your Plan

  Upgrading to the Business plan not only allows you to use third-party themes but also enables you to install plugins and access additional features. For a full list of what’s included, please check out this guide: Business Plan Features

  If you have any questions or need help with the upgrade, feel free to reach out!