I paid for an upgrade in November but it’s not showing up in my payment history.

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  objectivelystated · Member · Jun 18, 2018 at 9:09 pm

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  I have a reciept to prove that I bought the .com and year of service. Who can I talk to to set this right?

  The blog I need help with is: (visible only to logged in users)

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  mkb11 · Member · Jun 18, 2018 at 9:15 pm

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  There is no phone support. WordPress.com provides only online communication. This forum is mainly for WordPress enthusiasts who are under free plan.

  All WordPress.com paid plan users have access to priority Live Chat Support. You will get faster response there.

  https://en.support.wordpress.com/live-chat/#how-do-i-access-live-chat-support
  

  I am adding a modlook to the thread, in order for a staff member to resolve your issue soon.

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  mommyhive · Member · Jun 18, 2018 at 9:17 pm

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  Hi there,

  “The Billing History page only shows transactions you made with the account you are logged in with. If you made purchases with a different WordPress.com account, you will have to log in to that account to see the transactions in the Billing History.”

  View Your Billing History

  If you’re logged into the correct account and are still missing a transaction, please add modlook tag in the Tags section of the sidebar to get staff attention.

  Read about the modlook tag here: https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question

  You can also subscribe to this topic by clicking on the “Subscribe to Topic” link on the sidebar to get email notifications whenever someone posts an answer to this thread.

  Thank you.

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  objectivelystated · Member · Jun 18, 2018 at 10:25 pm

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  As far as the live chat support, I’m aware that WordPress Premium works with that, the issue is that I’m registered as a free user. Either way yes it was probably a different account. Thank you. I’m reviewing everything now.

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  objectivelystated · Member · Jun 18, 2018 at 10:30 pm

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  Ok I’ve just rechecked the paypal reciept…This is definitely the right account and would be able to give anybody from WordPress the receipt with all of the information. Thank you both for your help.

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  thesacredpath · Member · Jun 19, 2018 at 3:21 am

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  Hi @objectivelystated, do you have a second username that this could be under, or perhaps you can give us a link to the site that is supposed to have the upgrade?