I paid for personal plan but is still marking it as a free plan.

  • Unknown's avatar
    ggsconveniencestore · Member ·

    I tried to connect serveral times after i purchased the plan within trial period but am not able to connect and was always routed to bot. I am not achieving what i was told and promoted in the website. Can you please refund my money back?

    Thanks,

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    justjennifer · Member ·

    Hi there, you can find all the information about refunds in this guide

    WP
    Refund a purchase
    in WordPress.com Support
    5 min read
    You can process a refund directly through your account. This guide explains the WordPress.com refund policy and shows you how to cancel a purchase or renewal and receive a refund. In this guideHow to get a refundIf you cannot log in to your accountWhen do I get my refund?Where do I get my refund?How much will my refund be?Refund periodsPlansAdd-onsDomainsEmailPartner themesPrem

    Refunds are only available during the refund period indicated in that guide.

  • staff-miltonb · Staff ·

    Hi, @ggsconveniencestore! It seems like you had the Personal plan, but it was canceled in early September. If you’re interested in getting the plan back, the easiest way would be to repurchased it. We explain more about the plans here:

    WP
    Choose a WordPress.com plan
    in WordPress.com Support
    6 min read
    Choose WordPress.com to build your website with lightning-fast hosting, intuitive editing, and everything you need to grow your audience. This guide will help you decide which WordPress.com plan suits your needs. In this guideIncluded for freeThe essentialsDesignGrowthMonetizeSecurityWordPress.com plansFrequently asked questionsWhy should I consider buying a plan?How do I cho

    Also, if you tell me a little more about your goals, I can try to help you find the closest solution. :)

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