I paid for Premium but nothing has happened
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I have paid and received a receipt of payment but wordpress has not picked up that I am premium. It is still asking for me to pay to map my own domain etc. I couldnt contact via contact form as it wont recognize that i purchased premium. please help
The blog I need help with is: (visible only to logged in users)
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Dashboard > Store > My Upgrades is where you do the primary blog set up knowing it can take between 24 – 72 hours for domain name propagation to take place throughout the internet. You can view the DNS changes here > http://www.whatsmydns.net/ What’s important during that stage is to be patient.
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I already have my own domain name, I just want to map it to wordpress. It is asking me to pay $13 when I have already paid the $99 premium upgrade which WP won’t recognize.
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I would like this rectified ASAP as I have paid and have a custom theme ready to upload.
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There is no FTP access to free hosted WordPress.com blogs and we cannot upload any third party themes, create child themes or our own themes or edit templates.
http://en.support.wordpress.com/ftp-access/
http://en.support.wordpress.com/themes/adding-new-themes/There is no upgrade you can purchase that changes that. Please read > http://support.wordpress.com/com-vs-org/ To use any third part theme you need to move your content into a WordPress.org install. WordPress.org offers free software that you can install on a web server. You can upload and install themes and plugins, run ads, and edit the database. Learn about the differences here. http://support.wordpress.com/com-vs-org/
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Ok thanks I’ve worked out how to do this. Who can I speak to in regards to the $99 paid. I want to use this for that purpose.
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Provided you are logged in under the same username account that purchased the upgrades, you can request a refund from your dashboard > Store > My Upgrades
There is also where you can click the “disable auto-renew” link.WordPress.com provides a 30-day refund on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers.
http://en.support.wordpress.com/upgrades/#refunds
Note: It takes from 1 – 2 weeks for the refund to be received. -
When I go into Store > My Upgrades it says
“You don’t currently have any active subscriptions on WordPress.com, If you would like to customize your sites look or feel, or add a custom domain, you should consider purchasing an upgrade in our Store”
But in Store > Billing History is has my transaction..
Type
WordPress.com Premium ()
Date
2013/11/13 01:18
PayPal ID
2P805698D04981525
Amount
$99.00 -
Thanks for that update. Staff will eventually work their way to this thread and sort this for you. Please be patient while waiting.
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I have fully refunded your purchase, as requested. Please note, it normally takes around a week for a refund to appear on your bank statement.
If you have any more questions regarding this transaction, please let me know.
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