I paid for two identical domains and now I cannot refund them all
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I paid for two identical domains and now I cannot refund them all.Please help me solve the problem thanks
Site: (email visible only to moderators and staff).
WP.com: Yes
Correct account: Yes -
Hello there,
Thank you for reaching out to WordPress.com and hope all is well with you!
I understand that you had paid for two identical domains and wish to have a refund for both domains.
I am tagging the staff to further assistance and rest assured you will be contacted very soon.
Stay safe.
Max
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Hi, I see just one domain, and when you cancelled it, a refund was automatically initiated.
Do you need more help? If you intended to keep the domain but were confused about it showing up double somewhere, please send more details and we can assist.
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Thank you for sharing the screenshot! I’ve passed this on to the billing team to investigate. We’ll get back to you here as soon as we hear from them. Thanks for your patience in the meantime!
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Hi there!
We were able to locate the second payment and I’ve confirmed with the billing team that a refund for that payment has also been issued. It will show up on your card/PayPal account within a few business days.
The refund receipt for the second payment doesn’t show up on your WordPress.com dashboard because our billing team refunded it from their internal tools. But we have confirmed that the second payment was also refunded.
Regards
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