I paid to renew my service and it didn’t work.

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  healingmindsclinicalservices · Member · Dec 18, 2019 at 5:12 pm

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  I paid to renew my domain and it’s still not working.

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  supernovia · Staff · Dec 18, 2019 at 7:12 pm

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  Hi @healingmindsclinicalservices, it looks like this domain is pending delete. We’ll most likely need to refund or credit the redemption fee, then allow you to re-purchase. I’m just double checking with our domains team to be sure.

  Would you prefer a refund, which can take a few days to appear in the bank account, or account credits that would be immediately usable here? If you’re continuing to use our services, I’d recommend credits.