I paid to update my hostgator and still cant access my website.

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  kailaandmeg · Member · Jan 30, 2017 at 5:56 pm

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  Hello my website is mcmullenmothers.com. i just paid in hostgator to update my site and to unlock it but I still do not have access. How do I combine hostgator payment and wordpress to get access to my website?

  The blog I need help with is: (visible only to logged in users)

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  staff-ozmodiar · Staff · Jan 30, 2017 at 11:14 pm

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  I’m sorry to hear that you are having trouble. However, mcmullenmothers.com is a self-hosted WordPress.org site, which we really can’t help with.

  To clear up any confusion, WordPress.com and WordPress.org are two different entities: http://support.wordpress.com/com-vs-org/

  WordPress.org has complete documentation and support sites for self-hosted/installed versions of WordPress.org at http://codex.wordpress.org/ and http://wordpress.org/support/ Your webhost’s support team is another good resource.

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  gatorjonathanh · Member · Feb 1, 2017 at 11:08 pm

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  Greetings @kailaandmeg,

  We were sorry to hear you’ve been having trouble with this process and would be glad to help. We see that the domain name “mcmullenmothers.com” is not currently pointed to WordPress, so you would want to update the nameservers according to this guide : https://en.support.wordpress.com/map-existing-domain/

  Here is HostGator’s guide on updating nameservers for our domains : http://support.hostgator.com/articles/hosting-guide/lets-get-started/domain-names-buy-sell-manage/how-do-i-manage-the-domain-i-bought-from-hostgator

  We hope this information helps and we’ve also contacted you via e-mail to offer to make this change for you. If we can be of any additional assistance, please let us know.