I paid WordPress but my site's disappeared you refunded my paypal – why?????

  • Unknown's avatar
    philijay · Member ·

    you refunded my paypal payment and closed my site but i hadn’t asked you to… see below…why did you do this? 4/2/2019 PayPal: transaction details [redacted] 1/1 MENU Refunded to £8.86 PayPal balance $1.07 USD PayPal balance Exchange rate $11.93 USD = £8.86 GBP 1 USD = 0.7425 GBP Transaction ID [redacted] Seller information WordPress.com 877-273-3049 http://wordpress.com (email visible only to moderators and staff) Refund details Refund total (includes tax and shipping) $13.00 USD Total $13.00 USD 9 October 2018 WordPress.com Refund  The original purchase was made on 24 July 2018. + $13.00 USD 4/2/2019 PayPal: transaction details [redacted] 1/1 MENU Refunded to £8.86 PayPal balance $1.07 USD PayPal balance Exchange rate $11.93 USD = £8.86 GBP 1 USD = 0.7425 GBP Transaction ID [redacted] Seller information WordPress.com 877-273-3049 http://wordpress.com (email visible only to moderators and staff) Refund details Refund total (includes tax and shipping) $13.00 USD Total $13.00 USD 9 October 2018 WordPress.com Refund  The original purchase was made on 24 July 2018. + $13.00 USD HELP CONTACT US SECURITY ©11999999–22001199 PPaayyPPaall.. AAllll rriigghhttss rreesseerrvveedd.. PPrriivvaaccyy Legal

  • staff-doublebassd · Staff ·

    Hi there,

    You filed a dispute with either PayPal or your bank, so we have issued you a charge back fee.

    Can you please contact your bank or credit card company and ask them to cancel the dispute. If you’re able to do that and they haven’t refunded the charge yet, we’ll be able to remove the chargeback fee and issue you a refund which would take 7-10 business days. However, if the chargeback has already been completed, i.e. your bank is refunding you, then you will need to pay the fee to unlock your site and disputes can take a long time, so you could possible not receive your refund for up to 75 days. Please let me know if you’re able to cancel the dispute with your bank.

    Your stats and your content are all safe. But because chargebacks are a very serious matter we lock any site with a pending chargeback until the matter is resolved. You can find more information here:

    Chargebacks and Disputes

    Let me know if you have any questions. Thanks!

  • staff-doublebassd · Staff ·

    BTW, I redacted any private information from the thread you posted since this is a public forum.

    Thanks,

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