i paid you $48

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  maeland7473 · Member · Jan 20, 2020 at 11:45 am

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  why do you have my site FREE, I paid you 2 days ago $48 every time change my password, only because you continue to say wrong password, i change it and you still wont let me on my site. Correct this issue

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  staartmees · Member · Jan 20, 2020 at 12:02 pm

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  Are you sure you are logged in to the account that made the purchase? Can you see your purchase in https://wordpress.com/me/purchases?

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  staff-mckluskey · Staff · Jan 20, 2020 at 1:27 pm

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  @maeland7473, there are no subscriptions under the account from which you’re contacting us from so you’re likely logged into the incorrect one.
  Do you have another email address that you could have used?
  You can check to which email address the receipt for your plan was sent and use that email address to log in.

  If you still have trouble with that, please send an email to passwordhelp[at]wordpress.com with your transaction ID:
  https://en.support.wordpress.com/transaction-id/

  Please do not post the transaction ID to this public forum.