I post a request for help, and it says “ticket closed”.

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  soothfairy · Member · Oct 27, 2025 at 3:47 am

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  I post a request for help, and it says “ticket closed”.

  The blog I need help with is: (visible only to logged in users)

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  soothfairy · Member · Oct 27, 2025 at 3:49 am

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  Maybe I should have said, I posted a request for help in Jetpack…

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  janrickcarl · Member · Nov 2, 2025 at 7:30 am

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  Hi @soothfairy
  
  I see that you’ve reached out to us from the Jetpack app, and these tickets are auto-closing. The Jetpack app is not a verified medium and we need to verify ownership first.
  
  Also, since you have a paid plan with us, please feel free to reach out via live chat here: https://wordpress.com/sites?help-center=wapuu
  
  If you prefer this thread, please share more details about what you need help with.