I purchased a .com but I received dotcom.wordpress.com
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I have beautifullyawkward.com purchased from GoDaddy. I purchased (from this site) a “site mapping” that was supposed to occur so I could use that domain name on while blogging on WordPress.
So why do I now have beautifullyawkwardDOTCOM.wordpress.com instead???
I am in no way going to pay $13 for this. I am so bummed out right now. Help is much appreciated so I can get this fixed and export from my previous blog.The blog I need help with is: (visible only to logged in users)
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Actually, I just talked to tech support from GoDaddy, and he said he was going to rout my domain name to my site here so that whomever types in beautifullyawkward.com will automatically end up at my WP website and that I did not need to pay WP.
I would like a phone number or something for a refund, please.
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I think I can help clear this up.
All WordPress.com sites are given a yoursite.wordpress.com URL. We have an upgrade, Domain Mapping, that allows users who already own a domain to replace that yoursite.wordpress.com URL with their own yoursite.com URL. traffic to yoursite.com will be directed to yoursite.wordpress.com and site visitors will only ever see the yoursite.com URL.
I see that you have purchased Domain Mapping. The reason that beautifullyawkward.com was not showing up as the URL even with the upgrade is that in your dashboard under Domains–>Settings, beautifullyawkwarddotcom.wordpress.com was still set to be the primary URL. I have changed it for you and you should see beautifullyawkward.com as the URL now.
I can refund you the $13 for Domain Mapping if you like and Godaddy can forward your beautifullyawkward.com domain to beautifullyawkwarddotcom.wordpress.com. But without the Domain Mapping upgrade, the URL will always display as beautifullyawkwarddotcom.wordpress.com. This can also affect search engine rankings for beautifullyawkward.com, as it won’t exist as a “real” site in Google’s eyes.
That was a whole mess of information. So please let me know if you have further questions or if anything is unclear.
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Sorry, forgot to add this as well:
If you choose to keep Domain Mapping, I would encourage you to ask GoDaddy to remove their forwarding and instead set the domain servers to point to WordPress.com using these instructions:
http://en.support.wordpress.com/domains/map-existing-domain/
Again, please let me know if any of this is unclear.
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Thank you so far…. however, now
beautifullyawkwarddotcom.wordpress.com “Can’t be displayed” and
beautifullyawkward.com “can’t be displayed” when I type in either address.I go to look at the “my blogs” tab on my WP dashboard, only beautifullyawkwarddotcom.wordpress.com is there. When I click on it (in any form) the page cannot be displayed, and there is no sign on the site that I own a beautifullyawkward.com
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Okay, my apologies, that was partially my fault.
Due to the forwarding that GoDaddy has set up, we can’t set beautifullyawkward.com to be your primary URL. What happens is that GoDaddy says “beautifullyawkward.com needs to go to beautifullyawkwarddotcom.wordpress.com” and then the WordPress system says “beautifullyawkwarddotcom.wordpress.com has a custom domain, I need to point it to beautifullyawkward.com” so things end up going around in circles and the browser eventually gives up. So, I have set the primary URL to be beautifullyawkwarddotcom.wordpress.com while we straighten this out.
If you are going to keep the Domain Mapping upgrade, then I suggest that you get GoDaddy to set the beautifullyawkward.com nameservers to point to WordPress.com as I posted below. Once that is done, we can switch the primary URL back to beautifullyawkward.com and it will work properly.
If you would like to cancel Domain Mapping upgrade, then just leave things as they are and people going to beautifullyawkward.com will be directed to (and see in their browser bar) beautifullyawkwarddotcom.wordpress.com.
Again, please let me know if this makes sense.
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Thank you for all your help so far. One more question before I call GoDaddy though.
If I already own the .com, why do I have to pay $13 more a year to use the .com I own?Thanks a lot.
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The $13 isn’t the cost to purchase the domain name, it is the cost to use a custom domain with your WordPress.com site. WordPress.com is completely free to use. But in order for that to be possible, we have optional upgrades that users can purchase if they choose to do so. Using a custom domain name is one of those upgrades.
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Ok, I talked to GoDaddy and learned how to unforward the domain, and it should take place in a couple of hours. Please feel free to make beautifullyawkward.com my permanent address now.
Hopefully this works… it has been quite a new and confusing experience.
Thank you.
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I’m still seeing the nameservers for beautifullyawkward.com as being set to godaddy. They need to be set to point to WordPress.com.
We have an instruction page for that here:
http://en.support.wordpress.com/domains/map-existing-domain/
And here are the godaddy instructions for setting nameservers on their end:
- Log in to your Account Manager.
- Next to Domains, click Launch.
- Select the domain name(s) you want to modify.
- From the Nameservers menu, select Manage.
- Under Setup type, select Custom.
- Select Add Nameservers.
- Enter the two nameservers your hosting provider gave you.
- Click Save.
Here is a link to the page with those instructions: http://support.godaddy.com/help/article/664/setting-nameservers-for-your-domain-names
Don’t feel bad about the confusion. Domains are one of those things that are really weird until you get the hang of it. And most of us don’t do them often enough to get the hang of it!
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