I purchased a custom upgrade and it's not showing up. What do I do?

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  byebyebullshit · Member · Oct 12, 2012 at 7:57 am

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  I received a receipt via email for $30, but it still won’t let me customize and it prompts me to buy.
  Blog url: http://byebyebullshit.wordpress.com/

  The blog I need help with is: (visible only to logged in users)

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  justjennifer · Member · Oct 12, 2012 at 8:11 am

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  Have you logged out since upgrading?

  Try logging out, clearing your browser’s cache and cookies and then logging back in. If that doesn’t clear it out, please say what browser and version you are using.

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  byebyebullshit · Member · Oct 13, 2012 at 9:10 pm

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  I did all that and it’s still not working :(
  I’m in the newest version of safari.

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  timethief · Member · Oct 13, 2012 at 9:12 pm

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  I flagged this thread for Staff attention. Please hang in there.

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  timethief · Member · Oct 13, 2012 at 9:13 pm

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  relevant link:
  To begin, simply go to Appearance -> Custom Design in your blog’s dashboard. http://en.support.wordpress.com/custom-design/editing-css/

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  coffeemanmatt · Member · Oct 14, 2012 at 6:44 pm

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  Hi,

  The upgrade is active on your blog, and for your account – I don’t see any problems with it. Can you go to this page and let me know what you see?

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  mrsjpritts · Member · Oct 14, 2012 at 7:05 pm

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  I bought the blog address, then I bought the upgrade….. can I change my original blog address since with the upgrade I get a free address? I really was not sure what I was doing or if I would even enjoy it here… silly me! help :-)

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  timethief · Member · Oct 14, 2012 at 7:15 pm

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  @mrsjpritts
  All blogs here are provided free and are hosted free of charge by WordPress.com. You purchased a domain mapping upgrade. That means you are mapping from your free hosted WordPress.com blog at http://mrsjpritts.wordpress.com/ to your domain at http://mrsjpritts.com/ which you purchased in the domain mapping upgrade. And, that’s why this statement of yours makes no sense at all.

  can I change my original blog address since with the upgrade I get a free address?

  Could you please tell us what it is that you want to do?

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  mrsjpritts · Member · Oct 14, 2012 at 8:23 pm

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  It does make sense since on 10/6 I bought for 26$ my blog address, then today I decided to buy the blog upgrade in order to get more personalized re colors etc and it also came with a Free blog domain address, what I was asking is can I change my original Blog name or must I continue to use it?

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  timethief · Member · Oct 14, 2012 at 8:30 pm

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  I decided to buy the blog upgrade in order to get more personalized re colors etc and it also came with a Free blog domain address

  Custom design upgrades do not include a free domain.
  http://en.support.wordpress.com/custom-design/

  It sounds like you purchased a bundle of upgrades:
  http://en.support.wordpress.com/bundles/

  I have flagged this thread for Staff attention as they will sort this out for you.

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  staff-blorbo · Staff · Oct 15, 2012 at 9:40 pm

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  You were actually given the bundle at a discounted rate to compensate for the earlier purchased domain.

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  mrsjpritts · Member · Oct 15, 2012 at 11:42 pm

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  thanks :-)

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  byebyebullshit · Member · Oct 16, 2012 at 6:00 am

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  I purchased again and it works now…but I got two receipts. I hope they don’t charge me twice.

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  staff-blorbo · Staff · Oct 16, 2012 at 6:12 pm

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  mrsjpritts, you’re welcome!

  byebyebullshit, you were only charged once.