I purchased a domain but I cannot launch it

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  callithewriter · Member · Apr 1, 2022 at 8:47 pm

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  How do I launch my domain?

  WP.com: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  staff-blorbo · Staff · Apr 1, 2022 at 8:50 pm

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  We have no history of domains, purchases, transactions, or billing activity of any kind under the account you’re currently logged into.

  What is the domain name you’re referring to?

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  callithewriter · Member · Apr 1, 2022 at 9:14 pm

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  It’s expresso.ink

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  staff-blorbo · Staff · Apr 1, 2022 at 9:20 pm

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  https://expresso.ink/ belongs to a different account here, not the one you’re currently logged in under.

  If you do not recall the password for the correct account, we have some options for you at https://wordpress.com/support/account-recovery/

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  callithewriter · Member · Apr 1, 2022 at 9:36 pm

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  For some reason, I’m only able to edit the site when I click Themes and then Edit, it’s not a page or a post. And when I go to expresso.ink, it has the same tagline as the title of the website I’m editing.

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  callithewriter · Member · Apr 1, 2022 at 9:46 pm

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  I don’t know the username of the profile where I bought the domain.

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  staff-sheva · Staff · Apr 1, 2022 at 10:00 pm

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  Hi @callithewriter,

  I suggest completing the account recovery form, and we can help you gain access back to your account: https://wordpress.com/support/account-recovery/#account-recovery-form

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  callithewriter · Member · Apr 1, 2022 at 10:10 pm

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  I think I’m already in the account that owns the expresso.ink website. Can you tell me the username that the website is under, or is that private?

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  callithewriter · Member · Apr 1, 2022 at 10:14 pm

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  I think I might have made two websites? I’m not sure?

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  staff-blorbo · Staff · Apr 1, 2022 at 10:20 pm

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  I think I’m already in the account that owns the expresso.ink website.

  As mentioned earlier, https://expresso.ink/ belongs to a different account here, not the one you’re currently logged in under.

  Can you tell me the username that the website is under, or is that private?

  We cannot reveal that on the forums, but the account would be under the email address that the receipt was sent to when you purchased the domain.

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  callithewriter · Member · Apr 1, 2022 at 10:33 pm

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  I found the email. When I click “visit my domain”, it sends me to a page that has me log in to this account – callithewriter. Okay, I googled it and I think the domain is just taking a while to become active.

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  staff-blorbo · Staff · Apr 1, 2022 at 10:56 pm

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  First, log out of WordPress.com at https://wordpress.com/me

  Then, log in with the email address that the receipt was sent to.

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  callithewriter · Member · Apr 2, 2022 at 2:32 am

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  I logged in with that email address. It sent me to the same account.

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  callithewriter · Member · Apr 2, 2022 at 4:56 am

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  Is there any way I can prove this is my domain and get a refund after unmapping it?

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  kokkieh · Staff · Apr 2, 2022 at 7:53 am

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  Hi there,

  The domain, expresso.ink, does not belong to the callithewriter account.

  You used the same email you have for the callithewriter account for your domain registration, so domain-related emails will go to that same address.

  But you bought the domain using a different WordPress.com username, callithepoet, associated with a completely different email address, and the receipt for your payment of the domain was sent to that other email address.

  To access that domain you need to log in as the callithepoet username. If you don’t remember your password for that username, please follow our account recovery process as explained above.

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  callithewriter · Member · Apr 2, 2022 at 2:28 pm

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  I found it :) Thank you!