I Purchased an item from fusioncollection.in , It’s been 5 days and i have no update about my order. I payed online. I have no other mean to contact them. The mail i received had a tag its build this site so i jumped here. My order number is 12307. Can you please help me out with the same?

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  juvenilegirl · Member · Oct 1, 2021 at 8:49 am

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  Help me out with reaching the vender who built their site through you.

  I don’t have a site with WordPress.com yet

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  helper-heroponriki · Member · Oct 1, 2021 at 2:11 pm

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  WordPress.com staff can only assist with sites that are hosted on our servers. But, I can get you pointed in the right direction.

  WooCommerce is not a hosted product — it’s free, open source downloadable software. That means anyone can download it and use it for their site without paying a fee. The WooCommerce team doesn’t manage the store, the payments, or the fulfillment of orders. That’s up to the site owner. You can read more here: https://docs.woocommerce.com/document/built-with-woocommerce/

  I would recommend reaching out to the store you purchased from and they should be able to give you more information. If they refuse to help you or they don’t respond, I would recommend starting a fraud investigation with your bank to recover your funds.

  Best of luck.

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  aleone89 · Staff · Oct 1, 2021 at 2:24 pm

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  Hello there,

  We wouldn’t be able to help you with this query as we can not control how people use the WordPress and WooCommerce open source software.

  Please see more about this here: https://docs.woocommerce.com/document/abusive-content-on-a-store-built-with-woocommerce/

  You would need to contact the website owner for a resolve.

  With that in mind, I’ll go ahead and close this thread.