i purchased ubud but got a different theme?!? help!

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  eyeandem · Member · Apr 3, 2015 at 2:43 am

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  i purchased ubud but got a different theme?!!!!!

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Apr 3, 2015 at 2:46 am

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  What is the URL of the blog you purchased it for please?

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  eyeandem · Member · Apr 3, 2015 at 3:00 am

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  timethief · Member · Apr 3, 2015 at 3:05 am

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  Did you follow these instructions?
  https://en.support.wordpress.com/themes/premium-themes/#how-to-get-a-premium-theme

  What you you see at these two spots please?
  Dashboard > Store > My Upgrades
  https://en.support.wordpress.com/my-upgrades/
  Dashboard > Store > Billing History

  View Your Billing History

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  eyeandem · Member · Apr 3, 2015 at 3:47 am

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  as far as I am aware i followed the correct procedure. I viewed all themes, chose one, clicked purchase theme, it them made me sign up, which i did, i payed the money and then went to add a post and when I went to view post it came up with a theme totally different to the one i purchased.

  it says ‘I do not have any upgrades yet (try one of our plans)’ and there is nothing in my billing history, but it has surely taken the money!

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  pmciano · Member · Apr 4, 2015 at 2:56 pm

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  @eyeandem

  This issue is being addressed via another support request:

  https://en.forums.wordpress.com/topic/how-do-i-contact-word-press

  Please direct further correspondence there.